We love CLOSEM and we are continually working to make it better, faster, more responsive, more flexible and more affordable. We need you — our community of users — to give us input to help make it work better for you. We live to make you happy. Let us know what you need, want and think! See how fast we can implement your suggestions.
April 1, 2021 update
- Substantally improved speed
- Send MMS messages - animated gifs, images, more
- MMS messages same rate as plain text SMS
- Improved email text editor, more colors, text sizes, more
- Adding a contact and the phone number or email is already in the system, it will display a link to take you to that existing contact
- Search contacts by company name
- Improved the pipeline view - filter contacts by tag, date, list, etc.
- Color coding tags
May 2021 update
- International voice and SMS dialing (beta) United Kingdom, Australia, Greece
Version 2.0. Scheduled for August 2021.
- Completely new, updated database engine - faster, more flexible, expanded search features
- All functions available via API to make almost any integration possible
- ------ Improved contact details and search -----------
- Unlimited, searchable custom personalization merge-tags
- Improved search - search by any data in the contact record (location, age, company, for example)
- Improved message targeting without needing to add tags
- Ability to add multiple contacts within the same company, along with contact relationships so you can easily find related contacts.
- Contacts can have multiple phone numbers and emails.
- Ability to send message sequence to details within contact record (like address, DOB) without having to tag them
- Ability to update multiple contact details via import (not just manually one at a time)
- ------ Improved Pipeline View -----------
- Vastly improved and more functional Pipeline view, also view by tag or list, additional sort features
- Ability to change process stage labels in Pipeline view, add or delete stages
- ------ Improved List Management -----------
- Ability to mark contacts as bounced / undeliverable to clean up lists
- Automatically detect potential spam accounts, or catch-all email address, give contact a risk factor
- One click remove list and all contacts within list
- ------ Improved Sequence Builder and Reports Management -----------
- Improved sequence builder - ability to modify message templates during build
- Export sequence reports to csv file
- Full email integration with replies inboxed directly in platform
- Ability to add / delete tags to multiple records at once
- Built-in email signature block
- Browse hard drive for images to include in messages
- Add cc and bcc feature to email messages
- Ability to attach images to customer record (photos, etc)
- Ability to attach files to customer record (ie proposals, contracts, etc)
Advanced messaging features no one else has even thought of; scheduled for early Q3, 2021.
- Additional regular feature improvements
- Additional international countries added
- Built-in link shortening and tracking for text and email messages
- Completely new, blow-you-away, outside-the-box messaging feature (not going to tell you now)
- Multi-Account Agency Plan